Google is very disappointed with rumors that the Pixel 2 XL, their celebrated flagship smartphone has screen burn-in problems.
At times, such fiasco bashes even the top brand’s image among their loyal buyers. Samsung came out of one in which their phones burst and were banned on a lot of airplanes. Google is facing such a situation when a lot of people started complaining that the OLED display isn’t as vibrant in terms of colors and contrast as it should be.
That's some pretty wild OLED burn-in on the Pixel 2 XL after maybe 7 days of full-time use pic.twitter.com/EPJTs6D0Kg
— Alex Dobie (@alexdobie) October 22, 2017
The flagship models Pixel 2 and Pixel 2 XL are supposed to be the showcase devices for the newly launched Android 8.0 Oreo. But, when it has multiple display flaws including a serious burn-in problem as proved by a random person with a photo on his Twitter channel, it could affect the overall reach of the phone. Even though, the Pixel 2 phones managed to acquire a cool 98 DxO Mark score and sports the best camera ever made available in a smartphone, the display issues could mar everything else.
Screen burn-in is a very common issue on OLED phones when the same object is allowed to remain on the screen for long periods of time. Samsung is aware of the problem which is why they shift the home screen buttons to capacitive touch buttons below the phone’s display. Besides, burn-in would never occur within weeks since the phone gets switched on. Instead, it usually takes months and years for any display to show even the slightest sign of an icon etched on it.
Within a week, users have reported that the issue persists. Google is actively looking into the problem as confirmed to a popular Android website and added that they extensively stress test their products before they are rolled out to their users. A detailed report will be provided only when the company has confirmed the problem and is capable of providing a feasible solution.
At this point, it is unclear as to how many people are facing the issue on Pixel 2 XL and Pixel 2 smartphones. Besides, some display experts suggest it may not be a burn-in issue but rather image retention which usually fades off automatically after a particular period of time. Whatever the case is, things aren’t in favour of Google’s Pixel 2 phones and their displays. The company is taking serious action to confirm the extension of the problem so that it doesn’t affect sales.
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