Sony Stops Xperia Z5 and Z5 Premium Marshmallow Rollout in Canada

Xperia Z5 and Z5 Premium Marshmallow

Android 6.0 Marshmallow update is the current talk for smartphone owners using some of the high-end devices from the likes of Samsung, Sony, HTC, LG and even Huawei.

Most Android OEMs have been accused of slowing down the upgrade process from the older Android Lollipop to the new Android Marshmallow. Samsung has even been sued for the same reasons in the Netherlands. The company has, however, tried very hard to roll out the OS to its newer devices, including of all of last year’s Samsung Galaxy S6 variants and the Galaxy Note 5 as well.

Sony has also been doing the same, making sure that all of its newer devices have received the Android Marshmallow update. Last year’s family of Xperia Z5 smartphones has already received the Marshmallow update in Canada; however, it sees Canadian users of these devices are not happy at all with the latest OS update.

Rather than bring new features and improvements, the new Xperia Z5 and Z5 Premium Marshmallow update seems to have brought serious stability and reliability problems to these devices. This is not what most users expected after updating their Xperia Z5 or Xperia Z5 Premium to the latest version of the Android OS.

With this on the table, Sony’s Canadian branch has decided to stop the Xperia Z5 and Z5 Premium Marshmallow update in the country. The information was communicated via the company’s official Twitter account, confirming that the Marshmallow OTA update for the Xperia Z5 family had been stopped temporarily.

Common apps crash after the Xperia Z5 Marshmallow update

The main reason as to why Sony Mobile Canada has halted the Xperia Z5 Marshmallow update is because of a bug that causes apps to crash just after the update, reports say. Initially, the company had some advice for its customers on how this problem can be solved, asking them to first of all clear Play Store data and disable location services before re-installing the Android system. However, as it seems, this could do nothing to take care of the problems, hence the stop.

Sony Xperia Z5 Marshmallow

While some reports had claimed that a factory reset would be helpful in taking care of the problem, it has emerged that this won’t be helpful at all. Something worth mentioning is that the current halt in the Xperia Z5 and Z5 Premium Marshmallow update only affects dwellers of Canada and not the entire world. This is despite the fact that some complaints are also coming from other parts of the world. There is no confirmation on whether the entire Marshmallow rollout will be halted for the Xperia Z5 family or when the update will resume.

We’ll keep you updated.

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