Who doesn’t love new software updates! They bring new features to your phone as well as patch existing security holes, bugs and errors to ensure smooth running of your phone.
But when these same software updates are exactly the opposite of what they are supposed to be – which occurs occasionally – they can be the worst nightmare in a smartphone user’s life. For those using the Google Pixel and Nexus devices, the latest software update is carrying this problem, which is why you should do your best to stay off it, just in case you haven’t updated your Pixel or Nexus 6P handset.
Apparently, some Google Pixel and Nexus 6P users have been complaining that their phone’s fingerprint scanner is experiencing issues following an update to the latest Android 7.1.2 Nougat. This is not good at all, especially since the fingerprint scanner has become an essential feature of every smartphone. Once the scanner has been crippled on your Nexus 6P or Pixel XL phone, it becomes useless.
According to users from both sections – Pixel and Nexus – the new update renders the fingerprint scanners useless, which means they are unable to do basic things like unlocking the phone using the sensor. In fact, you cannot register a new fingerprint scanner on the phone, just in case you were thinking that deleting old fingerprints and setting them up a fresh would solve the problem.
Interestingly, the swipe-down fingerprint gestures that made the Google Pixel and Pixel XL very popular and only made it to the Google Nexus 6P and Nexus 5X via software updates still works. In short, this could mean that the issue affecting the fingerprint scanner is not major and can easily be fixed via a small software update. However, we still don’t know when Google will release the update that takes care of the problem, but it shouldn’t be long now that the stories have already hit Google Pixel and Nexus product forums.
For those who have already made it to Android 7.1.2 Nougat, do make sure to use a complex pattern or passcode to protect your personal information as we wait for Google to roll out a fix.
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