The Google Nexus 5X begun receiving the new Android 7.0 Nougat a month ago. The 2015 handset has had a good record with the new OS when compared to its counterpart, the Google Nexus 6P.
However, it seems this wasn’t going to last for long as reports are flooding in with claims of the Nougat update posing adverse effects to the Nexus 5X. Apparently, users of the phone have reported that the handset experiences constant reboots once the new Android 7.0 Nougat is installed.
When Google pushed out Android 7.0 Nougat back on August 22nd, those who were part of the beta program led the way in terms of updating their devices. This slowly changed as an OTA update was availed for the likes of Google Nexus 6P and Nexus 5X, but it was delayed at some point for the former due to issues that caused huge battery drains, among other things. The search engine giant took care of the issues and the OTA update resumed earlier this month.
Now, the issues have shifted to the Nexus 5X, but in a different style and according to reports, this problem has nothing to do with Android 7.0 Nougat. In response to a complaint about the bootloop issue, a Google employee confirmed that this is related to the phone’s hardware, recommending that the victims take the phone back to where they bought it for repairs or warranty.
If these early reports are to be believed, the Nexus 5X issue probably won’t be fixed via a software update. So, there is really nothing to fret about as far as updating your 5X to the latest Android 7.0 Nougat, especially given that the number of reported cases is very minute.
While there are recommendations such as wiping out the cache of the phone and doing a complete factory reset, these might not work since we are dealing with a hardware problem here. So, if anything, the only viable choice is to contact your retailers and claim the Nexus 5X under warranty. These retailers include the Google Store as well as LG, the company behind the making of the phone.
If you Nexus 5X is no longer in warranty, you may want to look at other options, but still, don’t be in a hurry to dump your phone. Google and LG are yet to make full statements on the issue.