Workflow automation allows organizations to implement processes that help them operate more efficiently and cost-effectively. The end goal of workflow automation is to increase the output of work performed by employees, but there are also many other benefits for both employers and employees involved.
This article aims to overview how automation impacts business elements, including productivity, customer service, revenue generation, engagement, and culture.
What is Workflow Automation?
Workflow automation is essentially using technology to streamline manual tasks within businesses. For example, finance commonly uses it to manage invoicing, retail uses it to manage stock levels, and manufacturing uses it to move goods.
The software that enables businesses to automate tasks standardizes processes to ensure consistency across different company areas. It allows employees who perform these activities regularly to work more efficiently by reducing manual input.
Benefits of Workflow Automation
Beyond the monetization benefits, workflow automation has a variety of positive effects on employees working in an organization, including:
- Improved Employee Engagement & Retention
- Higher Utilisation
- Better Time Management
- Improved Quality of Work
- Enhanced Risk Management Capabilities
- More Effective Use of Technology Resources
- Faster Change Adaptation for Business
- Reduced Costs Associated with Expensive Processes
- Greater Operational Efficiencies
- Increased Opportunities for Training and Learning New Skills Through Automated Tasks (i.e., Easy to Scale Up/Scale Down When Needed).
These results come about because dedicated workflow automation software like Aproove improves your existing business processes instead of fitting new ones into your current framework.
Disadvantages of Workflow Automation
- Implementing a complete system can sometimes be challenging if some parts are manual labor or held outside of an automated system.
- Sometimes workflow automation can introduce its own set of problems. We often refer to this as shadow IT, which means that any tweaks you make can cause new issues within another part of the business which you hadn’t even considered before the implementation began.
- There is no point in investing your time and money into workflow automation if you do not plan on scaling it up/down when necessary (i.e., during busy seasons or periods where there’s a low demand for products/services).
Technology is advancing exponentially, so businesses need to adapt to stay agile and effective. Implementing workflow automation in your business does not necessarily mean removing employees from the equation but instead just making their jobs easier to add more value elsewhere within the organization.
Why Does Productivity Matter?
Productivity is vital for many reasons. It helps an organization achieve its goals, which can be organizational or personal. And it has long-term benefits that go beyond what you might think – to your brain health and even more specifically to the health of your brain’s cognitive functions like memory, attention span, problem-solving skills, etcetera.
The most valuable resource in business today is time! When companies can save money on payroll costs by automating tasks they need employees for, those savings can be passed onto their customers in the form of lower prices without reducing quality or service levels (which would result from cutting back on staffing).
Automation also frees workers performing non-value-added activities such as data entry to perform more meaningful work that brings value to an organization. This allows them to develop ideas that can save money or improve efficiency.
Greater fulfillment: When employees have a positive relationship with their boss, they’re naturally more fulfilled in their work. This is due to feeling trusted by management and having a clear understanding of what is expected from them daily.
If you can help create an environment where your employees feel fulfilled, you’ll stand a better chance of keeping hold of your best talent too.
Better customer service: Good customer service can be the differentiator between repeat custom and losing a potential sale in any business. If your team members spend more time on their core responsibilities, they will have more time to engage with customers and improve brand reputation.
Greater revenue generation: Staff productivity directly impacts sales-based performance metrics such as revenue achieved and total cost of ownership. Most businesses know that increasing sales numbers is vital in generating healthy profits.
However, it’s also worth remembering that having an engaged workforce who clearly understands their roles is vital for effective selling.
Improved engagement levels: If staff feel like they work in a positive environment daily, they’re more likely to report low levels of absenteeism on the job. This is especially important if you rely on specific staff members to carry out particular site roles, such as waste management.
Building a positive culture: Happy employees are loyal workers, which is why it’s worth investing in their mental health and wellbeing. If your team feels like they can easily approach leaders with any problems they might be facing, it will significantly impact engagement levels.
How To Improve Long-Term Productivity With Workflow Automation?
Improving productivity is easier when you’ve got the right tools at your disposal. For example, customer relationship management software enables sales teams across different locations to share customer data and better understand potential deals.
To get the most out of your business, it’s vital to reduce manual input where possible while still achieving the same level of output. This is where workflow automation comes in.
It enables you to set up simple instructions on how specific tasks should be managed, ensuring everyone consistently performs similar activities across different areas of your company. For example, if you want all new hires to start on a probationary period before they become official staff members, this can be automated with little human input required.
The best way to improve long-term productivity is always through workflow automation. This allows employees across an organization greater freedom and empowerment as they are not required to complete multiple tasks at once or complete administrative work, which could distract their attention.
These systems also ensure fewer errors are made by streamlining the process. Employees only need to interact with one system (e.g., fill out one form), which ultimately reduces the possibility of making mistakes caused by stress or lack of concentration.
Overall, businesses can invest in automation systems that benefit all team members through improved productivity, employee engagement, and positive culture, contributing to the team’s success.