Many a time, we tend to believe that big is better, but over the past eight years, cellphone companies have proved otherwise – that, in fact, small is the best.
In the U.S., the largest networks are Verizon, AT&T, T-Mobile and Sprint. When carrying out any research with an aim of determining which of these four is the best, one would be duped into thinking that Verizon, which has the widest coverage and most number of subscribers across the country, would emerge at the top, probably followed by the likes of AT&T and Sprint. However, a new report published by Consumer Reports says otherwise.
Apparently, three of the big four carriers in the U.S. were at the bottom of the list. These are Verizon, AT&T and Sprint, something that isn’t strange at all considering that the story was the same in 2016. Similar to 2016, the top end of the list is also dominated by smaller, less-known carriers. After gathering information from about 120,000 subscribers, Consumer Reports came to the conclusion that Google Project Fi is one of the best cellphone services in the country, only bettered by Consumer Cellular, the same network that carried the crown in 2016.
In fact, this is not the first time that Consumer Cellular is ranking as the best cellphone service in the U.S. The network has been occupying this spot since 2010, except for 2015 when T-Mobile was voted the best carrier. According to the report, customers “place a high premium on value and customer service in their cellular providers,” which basically reiterates what we’ve known for quite some time – that Google Project Fi has one of the best, if not the best, customer support.
Alongside Google Project Fi and Consumer Cellular is Ting, another small carrier that was also in the top spots in 2016. These three are the only ones that were voted to have the best customer support, but Project Fi eclipsed them when it came to data services. Not everyone is a fan of Google Project Fi’s data plans, but if you can fit the bill, you’ll definitely be a staunch fan of Fi, be it on matters of cost, speed, availability or even reliability.
Overall, Sprint and AT&T were at the bottom of the list, just like it happened in 2016 and in terms of value, Verizon joined AT&T in the bottom spots.