Android Marshmallow happens to be the latest stable version of the Google-owned operating system.
While many smartphone OEMs in this niche are busy trying to update their devices with the new OS, including Samsung, it seems the South Korean company’s update is coming along with more damage than good for some Galaxy phone variants.
Reports have been all over the web that Samsung Galaxy Note 4, Note 5, Galaxy S5 and S6 users are experiencing some real issues with their handsets right after updating to the new software. The problem revolves around their smartphone’s passwords and fingerprint data, which is somewhat corrupted following the update to Android Marshmallow.
If one is using a password or fingerprint to protect their devices from unauthorized access and proceeds with downloading the Marshmallow OS to 2014’s Samsung Galaxy Note 4 and Galaxy S5 as well as 2015’s Galaxy S6 and Galaxy Note 5, they are reportedly unable to enter the same details and access their devices once the new OS has been installed. In short, you will be denied access to your Galaxy S6 or Galaxy Note 4 once you update to the new OS.
So, is there any point of really updating to the new OS if the result is being locked out of your own phone?
The good thing is that not all Galaxy phones are affected by the Marshmallow bug. But for those in trouble, we have a quick solution for you. Right before you get into the matters of updating your Galaxy S5, Galaxy Note 4, or Galaxy S6 with Marshmallow, first of all, remove any fingerprint and password protection saved on the phone. This will enable you to add these details afresh once you have installed the updated software.
Well, the above solution will only work for you if you are yet to install the OS. But what if you already have? Here, you will have first of all create a Samsung account or if you already own one the better. Once you are done, head over to the page at findmymobile.samsung.com and proceed with the necessary – you can lock and unlock your device from here.
These are just but temporary solutions to this matter since Samsung has not yet come out public with an official fix. But of course, it is expected to come out soon.