Google Nexus 6P, Nexus 5X, and some Samsung Galaxy S7 users are going through a hard time where a nasty camera bug has recently attacked the two phones.
When you capture a photo on your Google Nexus 6P, the smaller Nexus 5X or Samsung Galaxy S7 stock camera app, the photos mysteriously disappear after a while. Apparently, affected users say that they can only see a thumbnail preview instead of the image itself when they reopen the app. Even going to the gallery app will not yield any results of the captured photos. It gets even worse since the bug has no particular pattern, rather, random images disappear with others remaining intact.
According to reports, it appears that this issue is mostly reported by those who capture photos when offline, but it still doesn’t explain why the photos disappear since they are usually stored locally – in the gallery app. Even though Google and Samsung have yet to make an official update that solves the problem, there are quite a number of fixes that can help solve the problem.
If you are taking photos on HDR+ mode, you might want to turn it off since some users were able to reproduce the problem by using this mode. Others have claimed that an update to your Google Nexus 6P or Nexus 5X’s system date and time might just be the cure to this issue. There’s a mix up of dates and time on the photos taken, something that could be affecting the syncing process with Google Photos and the phones’ local storage.
Some users of these phones have also claimed that updating the system firmware helped solve the problem where they can now save photos locally, but this hasn’t worked for everyone who tried it. This, however, can be done via Settings>About>System update>Check for updates. Another solution would be to clear the cache of the Camera app on your Google Nexus 6P, Nexus 5X or Galaxy S7. This can be done through Settings>Apps>Camera>Storage>Clear cache.
If none of these fixes works, you might be forced to try ditching the stock Camera app and instead download a third party version. In fact, some users have reported that they were still able to view old photos on their phones using a third party camera app.
The fact that this issue is affecting Google Nexus 6P, Nexus 5X and Samsung Galaxy S7 users makes it even more interesting. But for now, none of these two companies, especially Google, has yet to make an official statement regarding the issue. Hopefully, this will easily be solved via a small software update.
Have you come across this camera issue on your Google Nexus 6P, Nexus 5X, Samsung Galaxy S7 or any other Android phone? Share your experiences with us in the comments below.