Samsung responds to Galaxy Note 8 battery issues

Samsung Galaxy Note 8 Deep Sea Blue

Last week, a number of Samsung Galaxy Note 8 users flocked various community forums to express their concerns about what’s happening to the phone.

According to the affected parties, the Samsung Galaxy Note 8 wouldn’t turn back on after the battery drains to 0%. This is regardless of what they do, including connecting it to a power source, be it wired or wireless. Samsung has been offering replacement units for those affected, but the company had remained quiet about the issue – until now.

Apparently, Samsung says that it needs more feedback from affected users in order to determine what exactly the problem is with the Galaxy Note 8. So far, it seems most of those affected are on U.S. carriers, which means that the issue is affecting the Snapdragon 835-powered variant. Still, the U.S. isn’t the only market where Snapdragon-powered Samsung Galaxy Note 8 phones are sold, but complaints from other regions remain scarce.

Interestingly, the Galaxy Note 8 isn’t the only device that has reportedly suffered this problem. So far, some Samsung Galaxy S8+ users have also faced the issue. In an initial response to the matter, Samsung told India’s Gadgets Now that it cannot comment on the issue until it has enough information.

“We have yet to get any official report for this matter and are unable to comment until we obtain more specific information of the phone. Any customers with the similar matter are encouraged to contact Samsung at Local Customer Care number.”

But in an updated statement, the tech giant sheds more light on the matter, acknowledging that it has indeed received customer inquiries regarding the matter.

Here’s the full statement (machine translated):

“Samsung takes all reports of this kind, of course, seriously. We have received only a very small number of customer inquiries that can be linked to charge management. Unfortunately, we can only comment on the matter further, if we have more detailed information about the affected devices. If you have any questions about your device, please contact Samsung Customer Service at 06196 77 555 66.”

From this statement, it’s obvious the company still doesn’t have any clue as to what’s causing the Samsung Galaxy Note 8 and Galaxy S8+ units to brick. But before a permanent solution comes out, you might to want to make sure your phone’s battery never hits 0%.

Have you experienced this problem on your Samsung Galaxy Note 8 or Galaxy S8+? Share your views in the comments below.

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