The Google Nexus 6P and Nexus 5X are both 2015 handsets from the search engine giant, but the former was made by Huawei while the latter by LG.
While the two might just be a little over a year now, there are quite a number of people who use these phones and are complaining about a pretty nasty issue. The issue has been prevalent following the update to Android Nougat where the phones simply find themselves stuck in a bootloop.
It is strange that the issue is affecting both Google Nexus 6P and Nexus 5X, but according to the Mountain View Company, the one thing that these two have in common – software – is not the problem and instead, this has everything to do with hardware. In fact, there seems to be no real solution to this issue as more and more people keep reporting similar cases.
Another problem that is affecting the Google Nexus 6P is what could easily turn into another #batterygate issue. According to some users of the flagship, the phone will automatically switch off when the battery power is still at somewhere between 20% and 40%. Trying to switch the phone back on doesn’t yield any results, but when plugged into a power source, the phone’s battery jumps back to where it was before switching off. This is something that is also affecting some Apple iPhone users and like Google, there is still no real solution to this problem. Interestingly, the problem has also started creeping towards the Google Pixel phones, something that could mean a disaster for Google.
So, what happens? Some users have reported that replacing the battery units of the Google Nexus 6P has helped solve their battery issue, but this is not a guarantee. When it comes to the bootloop issue, Google instructed those Nexus 5X users suffering the problem to take the phones to official Google shops for repairs. As for Google Nexus 6P, the only solution the company is offering is asking victims to contact their places of purchase for warranty information. Whether this will mean replacing the unit or just a simple repair is still unknown – but whatever solves the problem is what consumers want.