Google Pixel Fingerprint Sensor Problem with Android 7.1.2 Nougat Update

Google Pixel and Pixel XL

Users of Google Pixel smartphones have been experiencing problems with the fingerprint sensor after the rollout of Android 7.1.2 update.

Recently, Google has rollout its latest Android Nougat update, 7.1.1, for Nexus as well as Pixel devices.

Nexus and Pixel Affected

The update seems to have caused issues regarding the fingerprint scanner. It is quite common to find such problems soon after an update is rolled out. Some users of Pixel and Nexus devices found the issue after the aforementioned update. The issue affects both the Pixel and the Pixel XL smartphones and also the Nexus 5X and the Nexus 6P made by LG.

Google Pixel Fingerprint Sensor Problem

DIY Attempts Fail

The fingerprint sensors were not allowing access to the smartphones, but they were able to swipe down and get notifications and Moves gesture was also functional. Some users tried to fix the problem themselves, such as removing the current fingerprints and beginning all over again, but such DIY efforts have not been successful. An error message shows up and it prevents the user from adding new fingerprints to their devices.

Some users tried rebooting and also clearing the cache, but with no effect. Users considered that if they completely deleted their fingerprints and then added them again, it could help. But they just got an error message while attempting to add the fingerprint again, with messages like the enrollment was not completed, the fingerprint enrollment did not work or they were asked to use another finger or just try again, or stated that the fingerprint hardware was not available and so on. Even a factory reset did not solve the problem in many cases.

Fixing the Issue

Google has not yet acknowledged the problem, but once it notices the issue, it will probably offer a fix soon. The fix will be in the form of another update. Many users belonging to communities and forums of the Google Pixel and Nexus smartphones have discussed the problem after the Nougat 7.1.2 OTA update.

Other Issues

Recently, owners of the Google Pixel and the Pixel XL also had to deal with another problem related to the Bluetooth on their devices. After Google rolled out the security patch update for February, the said devices faced problems with Bluetooth connectivity. Many users found that the Bluetooth connection did not work in their cars, where it used to disconnect randomly, whereas in other cases, it just switched off, apparently without any reason.

Google Pixel and Pixel XL

Google had worked on this issue for around a month and then at last rolled out an update from the server in order to solve the issue. There have also been several other issues related to the Google Pixel and the Pixel XL, such as the distortion of the audio and the double tapping feature for waking the device.

The fingerprint sensor feature is considered to be one of the top features of the Pixel phones and users are hoping that there will be a quick fix for the issue.