Google Project Fi support was once a major selling point for the MVNO service, but it appears that things are changing really fast.
There is no doubt that Project Fi as a wireless service is one of the best things to have ever happened to a good number of Google Nexus and Pixel smartphone users. The service, if you can fit in, is one of the most affordable you can have in the U.S. While the likes of Verizon and AT&T have some of the biggest coverage in the country, it can sometimes get horrendous when dealing with the support team.
When Google Project Fi launched back in 2015, it quickly gained favor among Nexus 6 users and later Nexus 5X and Nexus 6P users not only because of the affordable plan it offered, but also due to the impressive support team behind those phones and computers. Many early adopters of Fi will be quick to tell you how the service made them realize how bad others are at doing the same business, but lately, it appears Fi is becoming one of them.
It seems the Project Fi support team has taken the foot off the pedal. These days, getting some issues resolved can be a nightmare. You make a call to the team and the respondent says one thing. The next time you make a call about the progress of the same issue, the person on the other end says a different thing and the next thing you know is that none of what you were told ever existed. While it’s possible the team works in shifts, but the way issues are being handled has simply gotten terrible.
Not so long ago, Google Project Fi users were not so impressed with the company’s Device Protection program for the Google Nexus 5X and long before that, the Fi team has been accused for doing little to help with the bootloop-prone Nexus 5X and even Nexus 6P as far as refunds and replacements are concerned.
Are you a victim of the growing poor services from Google Project Fi support team? Share your experience in the comments below.