Google is promoting Pixel phones at the moment but the company kind of didn’t pay attention to the older Nexus 6P which is now caught in a bootloop issues.
Many users who received the latest Android Nougat update confirmed that the issues persist on all Nexus 6P devices. Instead of downloading and installing the update, the phone goes into a continuous state of loop. It keeps restarting continuously and doesn’t allow the user to access the phone. Unless and until Google releases and update to make things work, those who use the phone are going to be irked for some days now.
The news came into limelight through a Reddit post. Multiple users took to this sub-reddit and complained that their Nexus 6P devices are facing continuous loop issues. While some users managed to stop this annoying actions and push the device into recovery mode so that they can go back to their trusted Android 6.0, others weren’t so lucky.
However, many assumed that Google is not aware of this issue and it is something new. As a matter of fact, the company has already come across the exact same issue about three months ago. They even issued an official statement that claimed they are investigating a problem and should come to a solution real soon. Besides, Google added that it has nothing to do with their software and is a hardware issue. The company suggested that people head to the nearest official showroom or to authorized retailers. They can either repair it or replace the phone based on the status of their warranty period.
A couple of days ago, the same bootloop issue was found on Google’s AOSP tracker and it also described how the problem takes place. The phone reboots to Google’s logo and will simple stay stuck there permanently. It doesn’t boot into the device and makes it impossible to use. The issue was faced only by those who had to upgrade to Android 7.1.1. Nougat. It should be a software problem according to many because the older version of the operating system ran just fine. It started malfunctioning only with the new update.
Google hasn’t responded yet to the complaints made on the Reddit forum. But, they should probably come back with a response and also explain why it is not a hardware issue but the origin of the problem could be the Nougat operating system.