You’ll find very few people that disagree with the statement that Google Pixel and Pixel XL phones were the best smartphones to be released in 2016.
In some way, the search engine giant managed to turn the tables around, coming in with the exact opposite of what was expected – a fast performing phone made of a durable body alongside a top-class camera. However, like any other great thing, the Google Pixel and Pixel XL phones haven’t been short of problems.
Many users of the two Pixel phones have been up in arms complaining that the phones have faulty microphones that make it impossible to record audio. The major downside of this problem is that no software can fix it – because it is actually a hardware problem, according to VP of Product Management at Google, Brian Rakowski.
Apparently, what is causing these microphone issues on the Google Pixel and Pixel XL is a “hairline crack in the solder connection on the audio codec.” While the only way to solve this problem is going for a replacement unit that has this issue corrected, the search engine giant believes that the magnitude of the problem doesn’t qualify it for a recall. There have been sections of people claiming the acknowledgment by Google that this is a hardware problem is enough for the company to issue a recall, but Google says the issue affects less than 1% of the devices. If affected, Google says you can get a replacement unit at your point of purchase.
If you have been keen, this is not the only hardware issue that the Google Pixel and Pixel XL have faced. Talk of the famous lens flare that came due to the physical shape of the camera, issues with alarms, music playback, calls and others, although some of these are software-based problems. One would be quick to say that Google’s first attempt into the smartphone market is one of the best, but it is also easy to say that the many hardware issues facing the Pixel and Pixel XL users – alongside the company’s inability to stock the Pixel phones in plenty for buyers – could suggest that Google is still immature in the hardware market.
On the contrary, the success these two have seen also suggests that the likes of Apple and Samsung will soon be forced to sweat for their money, starting with the release of the Google Pixel 2 and Pixel XL 2 later this year.