Samsung was poised to be crowned the winner of this year’s smartphone battle with the Galaxy Note 7 adding to the magnificent Galaxy S7 and S7 Edge.
However, a nightmare that begun a few weeks ago seems to be ready to go on for quite some time now – something that isn’t doing the South Korean tech giant any favors.
After the company recently recalled the faulty Galaxy Note 7 units, the Federal Aviation Administration (FAA) warned against passengers bringing the Note 7 on planes, something that further put a huge dent into the company’s financial statements. This was followed by a warning from Transport Canada about the same and to make matters worse, Samsung is already working with Health Canada with respect to health implications that could be associated with the recall.
Now, Samsung has gone public with a company statement that is stopping current users of Samsung Galaxy Note 7 handsets from using them. Instead, the company’s advice is that every owner of a Galaxy Note 7 should turn it off and take it back for replacement, something that Samsung Australia has confirmed will start happening as from September 21.
Samsung is apparently urging all Samsung Galaxy Note 7 owners to register in the Product Exchange Program so that the faulty unit can easily be replaced, be it with a new Note 7, a Galaxy S7 or even a Galaxy S7 Edge. There is no word of whether Samsung should be able to make full refunds for those who no longer wish to get a replacement for the phone, but this shouldn’t be a problem for the company.
Meanwhile, Apple’s iPhone 7 and iPhone 7 Plus, which Samsung was aiming to beat by releasing the Galaxy Note 7 weeks earlier, may just have received a breathing space. In fact, the larger iPhone 7 Plus will basically be short of real competition now that everyone knows Samsung has failed with its Note 7. Pre-orders for the two phones are already underway, with official shipping to begin this Friday. So, if you are not up for a Samsung Galaxy Note 7 replacement, you can still opt for the iPhone 7 or iPhone 7 Plus.
Do you think the iPhone 7 Plus is a better option than the Galaxy Note 7?