OnePlus 6T users T-Mobile are now complaining that the recently released software update has wrecked Google Play certification.
[Update: 9 Jan, 2019]: T-mobile reached out to us confirming the issue has now been resolved. Customers are advised to re-verify their payment details and Google Pay app will send an automatic prompt. If you’re still facing issues and need help in solving it, you can reach out to T-mobile customer support.
Users who have installed the update are claiming on Reddit that they are unable to use Google Pay and any other app that relies on SafetyNet. While there are many users who are facing the issue, some others have claimed that they haven’t encountered it.
In the previous week, T-Mobile had released a 90 MB update (A6013_34_181228) that enabled support for additional domestic roaming partner for improved roaming experience. Users who have met with the issue have created a dedicated thread on Reddit with a screenshot which shows “Device is not certified” for Play Protect certification. The above screen can be accessed on T-Mobile OnePlus 6T phone by navigating to Play Store > Settings.
One of the thread users has claimed he tired Google Pay and found it to be broken after installing the aforementioned software update. Another user has claimed all services including Google Play that relies on SafetyNet won’t work after the update. Simple troubleshooting attempts like clearing Play Store data and rebooting does not fix the issue.
Another user has stated he is able to install new apps but is unable to update already installed apps. Some users have claimed that the company is ready to provide a new replacement or warranty exchange for people who are facing the issue.
T-Mobile is yet to release an official statement on how it will be resolving the issue. Hopefully, a fix could be available in the next few days.
OnePlus 6T it the first OnePlus phone to be available through a U.S. carrier. T-Mobile had begun the sales of the smartphone on November 1. The new roaming related update is the third software update released by the carrier for the OnePlus 6T.