Some previous reports had claimed that the audio issue facing the Google Pixel and Pixel XL is related to software. Well, the tech giant has confirmed itself via its Support Team that this problem is hardware-related.
A few Google Pixel and Pixel XL users have been reporting issues related to their device’s audio for quite some time now. In fact, it reached a point where reports started coming in claiming that Google was ready to refund anyone who was affected by the problem and can’t wait until March or April for the problem to be fixed. It was during these times that it had been thought this audio issue was as a result of software defects, but apparently, it is not.
In an earlier email sent to a customer by Google, it had been stated that this audio problem is known to affect an extensive number of not just Google Pixel, but also Pixel XL users. As a result of this knowledge, the search engine giant had pledged to roll out a fix soon so as to take care of the problem. But now that there is a turnaround to this statement and now the same Google claims this issue is hardware-related and the only way to deal with it is via claiming the warranty, many suffering from this problem will now be left in limbo.
If the hardware is to blame, it means there is no simple fix that you can expect to hit your Google Pixel and Pixel XL devices anytime soon. It gets even worse for those who are still shopping for a new Pixel or Pixel XL phone as Google has not said a thing regarding the exact models whose hardware could be the source of this audio problem.
The Google Pixel and Pixel XL are still new phones having been launched in October 2016. Despite their many advantages, they also ship with their own disadvantages and the audio issue is just one of them. Hopefully, Google will soon find a way of taking care of this situation before it grows even bigger, especially now that it is has identified the problem with select models of the two phones.