Google is working on a software update which will soon be rolled out for Pixel and Pixel XL phones to fix a sound issue caused by its hardware.
In the recent past, users reported that these phones caused an unbearable static distortion whenever they tried to use the device at high volume settings. At first, it was said to be a device specific problem but later Google admitted that it was a hardware issue. Replying to a user, the customer care support confirmed that the company is fully aware of the problem and is working on a software update to fix it.
The user had a detailed conversation with the support rep who surprisingly addressed that the volume distortion problem in Pixel and Pixel XL phones are related to the software. Earlier reports however claim that it is a hardware issue. We may have to wait for official change log to confirm the source of the problem. One of the reports from a random user online claimed that when he tried to increase the volume in the phone beyond the halfway mark it wouldn’t work. A video content was running on the device at the moment. And, when he tried to slide the bar further it simply jumped to 115% volume and created a harsh static noise.
Some users added that they were able to fix it by flashing a third party ROM. During the customer care chat, the representative added that Google is working on an update that should fix the volume issue as well as other known issues. Being the company’s first trial in the smartphone without associating themselves with as third party manufacturer, the Pixel and Pixel XL phones were indeed a massive success for Google.
The phones were priced much higher than the Nexus lineup that was known for its affordable costs and state-of-the-art hardware. And, there have been a couple of hardware and software issues that continue to bug these phones that run on the latest and greatest Android 7.0 Nougat. Despite all the shortcomings, the phones scored impressively high on the benchmarking website AnTuTu. Both the Pixel and Pixel XL are among the top ten Android phones of 2016 with steady sales report that competes strongly with the Apple iPhone 7 and the iPhone 7S. The software update should put them in a much better place and might convince buyers to go for it without questions.
Google also plans to launch the Android One program in the United States this year to introduce budget phones at $300 to $400 price tag that might be the next best alternative to the Nexus phones.