Samsung Galaxy Note 5 Marshmallow software update was actually the first to come out from the South Korean tech company.
While the update has been around for more than one month now, it has only managed to reach a few devices. This is, however, not affecting those using the international variants of Samsung Galaxy Note 5 or even those using it on carriers such as Verizon and Sprint. These two carriers started rolling out the updates sometime last month and as it seems, it is only AT&T and T-Mobile customers that are still being frustrated by the elusive Android 6.0 Marshmallow update for their flagship phablet.
Even though AT&T and T-Mobile are still working on the release of this Android 6.0 Marshmallow update for the Galaxy Note 5, none of them has gone ahead to drop a hint of when this software will actually arrive. All we can tell is that Samsung Galaxy Note 5 users on the two carriers will be receiving the Marshmallow update “soon.”
As usual, social media is always the place to turn to for most frustrated customers and as the latest from Twitter shows, AT&T and T-Mobile will have to act fast unless they want Verizon and maybe Sprint to take over their loyal customers.
A long wait for AT&T’s Samsung Galaxy Note 5 users
One customer went on Twitter to raise their concerns about the delayed Samsung Galaxy Note 5 Marshmallow. While the customer got a response to his question, there was nothing concrete coming from the @AT&TCares account. In fact, a lot of confusion marred the conversation, with one representative at some point claiming that the update was ready for download and another stating that it is still in the works. This clearly shows that none of them knows what is really going on as far as the update is concerned, or at least one is aware.
The misinformation presented by AT&T representatives at some point led to Verizon jumping in, with some users even threatening to ditch AT&T in favor of the most used platform in the country. As mentioned earlier, the Marshmallow update is already available on Verizon and if AT&T and T-Mobile don’t play their cards well, they might be in for a loss.